15TH CEBU FRANCHISE EXPO at TRADEHALL SM CITY CEBU organized by FIFA Filipino International Franchise Association. For details please call Jhet at (02) 995.0734 or Gigi at (032) 253.5010
MYSTERY SHOPPING
Mystery Shopping is above all a tool to assess the quality of service by employees and store management to review how they perform against pre- determined standards during interaction with customers.
In this regard, Verband Management can help and give you the following benefits:
- cost-effective method of monitoring your customer service standards
- an efficient way of identifying staff in need of further training
- summary of strengths and weaknesses which can be your action plan
- an effective deterrent against dishonesty, poor service or bad practice
- a way of identifying performance of outlets
If interested with a proposal, contact Ms. Via A. Laroza at (02) 736-6940, 437-2120/ 0917.860.9329 or email verbandmanagement@gmail.com. You may also set a meeting with us at your most convenient time. Super special rate for FIFA Filipino International Franchise Association members. Mystery shopping is provided by:
A proud member of MSPA-Asia
MARCH 1, 2014 FRANCHISOR: FRANCHISE SALES TRAINING for FIFA Members and RK Franchise Consultancy Clients (Free for clients and members)
RK Franchise / FIFA Center, 104 Minnesota Mansion, 267 Ermin Garcia Street, Quezon City
9.30 am -12.00 noon Franchisor Training
1.30-5.00 pm Franchise Seminar (also on January 18 but Seminar only)
2nd Semester:
APRIL 2, 2014 FOOD FRANCHISE SUMMIT
2 pm, FIFA/RK Franchise Center Quezon City
free for all FIFA Members and RK Franchise Consultancy clients
